Website FAQs | Canberra Web Design | Project Simple

Question 1

What information do I need before starting a new business website?

Accepted Answer

Not much. We need to understand what your business does, the services you offer, who your customers are and what you want the website to achieve. If you already have a logo, photos or an existing website, send them through. If not, we can help with the copy, imagery and overall direction.

Question 2

How long does it take to design and build a small business website?

Accepted Answer

Once your project begins, most standard small business websites are ready to go live in around three to four weeks. Larger websites can take longer, and start dates depend on what is already in our project schedule. If you are working towards a particular deadline, let us know when you get in touch.

Question 3

Do I need to be based in Canberra to work with Project Simple?

Accepted Answer

No. We are based in Canberra and work with many local businesses, but we also build websites for clients elsewhere in Australia. Most of the planning, design reviews and project communication can be handled by phone and email, so location is rarely a problem.

Question 4

Do you use website templates or is every website custom designed?

Accepted Answer

Every website is custom designed around the business, its customers and the work it wants more of. We do not simply choose a pre‑made template and replace the colours and text.

Question 5

What platform do you use to build websites?

Accepted Answer

We use Webflow and custom‑coded development, depending on the project. Webflow gives us excellent design flexibility and makes ongoing management straightforward, while custom development gives us more control where a project needs it. In both cases, the website is designed specifically around the business rather than built from an off‑the‑shelf template.

Question 6

What happens if I do not like the first website design?

Accepted Answer

We keep working on it. Design revisions are unlimited during the design process, so you can give us feedback and we will refine the layout, colours, imagery and other details until the design is right before the website is finalised.

Question 7

Will my new website work properly on phones and tablets?

Accepted Answer

Yes. Every website is designed to work across phones, tablets and desktop computers and is tested across modern browsers before launch. Mobile usability is treated as part of the build, not an optional extra.

Question 8

Do I have to write all the content for my new website myself?

Accepted Answer

No. We write the website content for you based on your business, services, customers and the searches you want to be found for. We can also source licensed stock photography where suitable, so you are not handed an empty website and asked to fill it yourself.

Question 9

Can you create a website if I do not already have professional photos?

Accepted Answer

Yes. If you have good‑quality photos of your business or completed work, we can use them. If not, we can source suitable licensed imagery and advise you on any photography that would be worth arranging specifically for the website.

Question 10

Are there any hidden costs when I get a website quote?

Accepted Answer

No. Your quote sets out the agreed website scope and price before work begins. If you later ask us to add something substantial that was not part of the original project, we will discuss the additional cost with you before doing the work.

Question 11

What ongoing costs will I have after my new website goes live?

Accepted Answer

Your first 12 months of website hosting are included. After that, there is an annual managed hosting fee, along with the normal cost of keeping your domain name registered. Any optional services such as Google Ads management are separate and clearly explained upfront.

Question 12

Do I own my website once Project Simple has finished building it?

Accepted Answer

Yes. Once the project has been paid in full, you own the website content and design created for your project. There is no website rental arrangement and no long‑term contract tying you to us.

Question 13

Am I locked into a contract for website hosting or maintenance?

Accepted Answer

No. There is no long‑term lock‑in website contract. We hope clients stay because they are happy with the service, not because they are contractually trapped.

Question 14

Who looks after my website after it has been launched?

Accepted Answer

We can continue hosting and looking after the website through our managed hosting service. That includes the technical side of keeping the site running as well as up to approximately three to four hours a year of small content updates at no additional charge.

Question 15

Can you update text, prices or photos on my website after launch?

Accepted Answer

Yes. Small updates such as changing text, updating a phone number or price, or swapping an image are included within the annual update allowance of our managed hosting service. Just email us what needs changing and we will take care of it. Larger changes beyond the allowance are billed by the hour, and we will always confirm with you first.

Question 16

Can Project Simple maintain a website that another company built?

Accepted Answer

No. We only provide managed hosting and ongoing maintenance for websites we have designed and built ourselves. That means we know how each site has been put together and can look after it properly. If your current website is no longer working for your business, we are happy to discuss replacing it.

Question 17

Can I see how many people visit my website after it goes live?

Accepted Answer

Yes. We can set up Google Analytics and the appropriate Google search tracking tools so you can see how people are finding and using your website. Where relevant, we can also track enquiries and other important actions.

Question 18

Will my new business website automatically show up on Google?

Accepted Answer

Every website we build is search‑optimised from day one, with content structured so Google, its AI Overviews and tools like ChatGPT can understand what you do, and it is submitted to Google and Bing after launch so it can be discovered and indexed. That gives the site the right foundations, but no reputable web designer can guarantee a particular ranking because results also depend on competition, location, the strength of your business and many other factors.

Question 19

What does SEO mean for a small local business website?

Accepted Answer

SEO, or search engine optimisation, is the work that helps search engines understand what your business does and which searches your pages are relevant to. For a local business, that includes clear service pages, useful content, strong page structure, good performance and an accurate Google Business Profile.

Question 20

Why does my business need separate website pages for different services?

Accepted Answer

A dedicated page gives each important service enough space to be explained properly and gives Google a clearer page to match with searches for that particular service. It is one reason larger websites can compete for a broader range of searches than a very small five‑page site.

Question 21

What is a Google Business Profile and does my local business need one?

Accepted Answer

A Google Business Profile is the business listing that can appear in Google Maps and local search results with information such as your phone number, opening hours, reviews and service area. For most local businesses, it is an important part of being visible when nearby customers search for what you do.

Question 22

Is Google Ads worth using for a small business?

Accepted Answer

Google Ads can work very well for businesses that want enquiries sooner or operate in a competitive market. Campaigns can target the services and geographic areas that matter to you, and you control the advertising budget. It tends to work best when the ads lead to a clear, well‑designed website or landing page.

Question 23

Can Project Simple manage both my website and my Google Ads?

Accepted Answer

Yes. We can design, host and maintain your website as well as set up and manage your Google Ads campaigns. Keeping the website and advertising under one roof also makes it easier to coordinate landing pages, enquiry tracking and campaign changes.

Question 24

Does Google Ads management include the money I spend with Google?

Accepted Answer

No. Our Google Ads management fee covers the work involved in setting up, managing and improving the campaign. Your advertising budget is separate and is paid directly to Google from your own Google Ads account, so you remain in control of the spend.

Question 25

How much does a professional small business website cost in Canberra?

Accepted Answer

The cost depends mainly on the size of the site, the number of services or locations that need their own pages and the amount of content required. Project Simple website packages currently start from $5,500 including GST, with larger packages available for businesses that need broader search coverage or more substantial websites.

Question 26

How many pages does a small business website usually need?

Accepted Answer

There is no ideal number for every business. A smaller business with a focused service offering may only need around five pages, while an established business offering several services or working across multiple locations may benefit from 10, 20 or more. The important thing is having a useful page for each major topic customers are searching for.

Question 27

What should a good tradie website include?

Accepted Answer

A good trades website should make it immediately clear what the business does, where it works and how to request a quote or make contact. Useful service pages, genuine project photos, reviews, service‑area information and prominent phone and enquiry options all help turn visitors into leads.

Question 28

What is the difference between website design and website development?

Accepted Answer

Website design covers how the site looks, how information is organised and how customers move through it. Development is the work that turns that design into a functioning website. At Project Simple, both are handled together as part of the same website project.

Question 29

Do I still need a website if my business already has Facebook or Instagram?

Accepted Answer

Social media is useful, but it is not a replacement for a website. Your website is a business asset you control, gives customers one reliable place to understand your services and contact you, and gives search engines dedicated pages they can index for relevant searches.

Question 30

Should a small business use a DIY website builder or have a custom website built?

Accepted Answer

A DIY builder can be suitable for a very basic site if you are comfortable writing the content, creating the design and managing it yourself. A custom website makes more sense when you want the structure, content, search setup and customer journey planned professionally and someone else to continue looking after it.

Question 31

Is WordPress the best option for every small business website?

Accepted Answer

No. WordPress is one way to build a website, but it is not automatically the best fit for every business. We use Webflow and custom‑coded development instead, which gives us strong design control without relying on a large collection of third‑party plugins.

Question 32

Do you only build websites for Canberra businesses?

Accepted Answer

No. Project Simple is based in Canberra and many of our clients are in Canberra, Queanbeyan and the surrounding region, but we also work with businesses elsewhere in Australia.

Questions, answered

Getting started

Common questions about small business websites

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

Let’s build something great.

Questions, answered

{{ groupTitle }}

Common questions about small business websites

Questions, answered

Getting started

Common questions about small business websites

How much does a professional small business website cost in Canberra?+

How many pages does a small business website usually need?+

What should a good tradie website include?+

What is the difference between website design and website development?+

Do I still need a website if my business already has Facebook or Instagram?+

Should a small business use a DIY website builder or have a custom website built?+

Is WordPress the best option for every small business website?+

Do you only build websites for Canberra businesses?+

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

How much does a professional small business website cost in Canberra?+

How many pages does a small business website usually need?+

What should a good tradie website include?+

What is the difference between website design and website development?+

Do I still need a website if my business already has Facebook or Instagram?+

Should a small business use a DIY website builder or have a custom website built?+

Is WordPress the best option for every small business website?+

Do you only build websites for Canberra businesses?+

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

How much does a professional small business website cost in Canberra?+

How many pages does a small business website usually need?+

What should a good tradie website include?+

What is the difference between website design and website development?+

Do I still need a website if my business already has Facebook or Instagram?+

Should a small business use a DIY website builder or have a custom website built?+

Is WordPress the best option for every small business website?+

Do you only build websites for Canberra businesses?+

Let’s build something great.

Questions, answered

Getting started

Common questions about small business websites

How much does a professional small business website cost in Canberra?+

How many pages does a small business website usually need?+

What should a good tradie website include?+

What is the difference between website design and website development?+

Do I still need a website if my business already has Facebook or Instagram?+

Should a small business use a DIY website builder or have a custom website built?+

Is WordPress the best option for every small business website?+

Do you only build websites for Canberra businesses?+

Let’s build something great.

Questions, answered

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Common questions about small business websites

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