Scope of these terms

These terms cover how we work together, from the day you accept a quote through to the ongoing services we provide after your website goes live. They apply alongside our Terms and Conditions.

Payments

Website projects are paid in stages: a deposit to book your project in, then the balance when your website is ready to launch. The exact amounts and due dates are set out in your quote.

Your deposit reserves a place in our schedule and covers the planning, design and setup work we begin straight away.

Ongoing services such as hosting, support and Google Ads management are billed in advance, as set out in your package. If an invoice remains unpaid, we may pause work or services until it is settled.

Your responsibilities

A great website is a team effort. To keep your project moving, we ask that you:

Project timeframes

Our timeframes rely on receiving content and feedback from you. If we’re waiting on you, we’ll send a friendly reminder or two. If a project is on hold for more than 60 days because we’re waiting on content or feedback, we may close it off and invoice for the work completed to that point.

We’re always happy to pick things up again when you’re ready. Restarting a closed project may need a fresh quote, as pricing and our schedule can change over time.

Refunds

Because we start working on your project as soon as it’s booked in, your deposit is non‑refundable once work has begun. This includes planning, wireframes, design drafts and time already set aside in our schedule for you.

This also applies if a project is paused or doesn’t go ahead because content or feedback wasn’t provided, or because your plans changed. We understand that life gets busy, and we’re always happy to talk through options, such as pausing and resuming your project later.

Payments for ongoing services cover the period they are billed for and are not refunded part way through. Nothing in these terms limits your rights under the Australian Consumer Law, including a remedy if a service we provide has a major failure.

Hosting

We host websites built by Project Simple on fast, secure servers. We aim to keep your website online at all times, but occasional downtime for maintenance or issues outside our control can happen. We’ll always work to restore service quickly.

Support and updates

Support covers the kinds of changes set out in your package, such as updating text, images and prices. Larger changes, like new pages or features, will be quoted before we start.

Send requests by email and we’ll respond during business hours, Monday to Friday, 9am to 5pm.

Backups and security

We keep regular backups of your website and apply security and software updates as part of your service. You should keep your own copies of important business content as well.

Domains and email

Where we register or manage a domain name for you, it is registered in your name or your business’s name. You are responsible for renewal fees unless they are included in your package.

Google Ads management

You own your Google Ads account and pay advertising costs directly to Google. Our fee covers setting up and managing your campaigns. We can’t guarantee specific results, as they depend on your budget, competition and market.

Ending a service

There are no lock‑in contracts. You can end an ongoing service by letting us know in writing. If you move your website elsewhere, we’ll help you transfer your domain and files.

Acceptable use

You agree not to use our hosting or services for anything unlawful, harmful or that infringes someone else’s rights. We may suspend services that are used this way.

Changes to these terms

We may update these terms from time to time. We’ll let current clients know about any significant changes.

Call us on 02 6241 2321 or email contact@projectsimple.com.au and we’ll help.