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Why the words on your website matter more than the design

Written by The Project Simple team
Project Simple – February 2026
Design | 4 min read
Notebook with handwritten notes for planning website copy beside a laptop and coffee
The short answer

Design makes a first impression, but the words do the selling. Clear, specific copy tells customers you can solve their problem, answers their questions before they ask, and helps Google match your business to the right searches.

People scan, then decide

Visitors skim headings and the first line of each section. If those don’t quickly answer “can this business help me?”, they leave. Good copy is written for skimmers first.

Talk about their problem, not your history

“Blocked drain? We’ll be there today” speaks directly to a customer. “Established in 1998” can come later. Lead with what the customer needs, then back it up with why you’re the right choice.

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The right words help you get found

Google reads your words to understand what you offer and where. Naturally using the terms your customers search for, like “bathroom renovations Canberra” on the right page, gives you a far better chance of showing up.

Why we write it for you

Most business owners are busy and too close to their own work to see it the way a customer does. We write every page from a quick chat about your business, so it sounds like you and does its job. Copywriting is included in every package.

Written by The Project Simple team
Designing, building and looking after websites for Canberra small businesses since 2010.

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